gameph Privacy Policy – How We Handle Your Personal Data

When you register for a gameph account, we collect personal information including your full name, date of birth, email address, mobile number, and the payment method details you provide for deposits and withdrawals. We also collect identity verification documents — such as a valid government-issued ID — when required to confirm your eligibility to use the platform. As you use the platform, we automatically gather technical data including your device type, browser version, IP address, and session activity logs. This technical data helps us keep your account secure, detect unusual activity, and improve how the platform performs on mobile devices across the Philippines. Payment transaction records, betting history, and communications with our support team are also retained as part of your account data. We do not collect sensitive personal information — such as health data or religious affiliation — and we do not knowingly collect data from persons under 21 years of age.

Your personal data is used primarily to operate and manage your gameph account — including processing deposits and withdrawals via GCash and Maya, verifying your identity, and communicating important account updates to you. We use your information to comply with Philippine online gaming regulations and anti-money laundering obligations, which may include sharing data with licensed regulatory bodies when required by law. Betting activity and session data are analysed to help identify problem gambling patterns and to enforce our Responsible Gaming commitments, including applying account restrictions where necessary. We may use your contact details to send you platform notifications, promotional offers, and service updates — you can manage your communication preferences through your account settings at any time. Your data is never sold to third-party advertisers or marketing companies. Aggregated and anonymised data may be used internally for platform improvement, product development, and reporting purposes.

gameph does not sell, rent, or trade your personal information to external parties for commercial purposes. We may share your data with trusted third-party service providers who assist inoperating the platform — for example, payment processors handling your PHP transactions, identity verification partners conducting KYC checks, and customer support tools used by our team. These providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or other government bodies where we are legally required to do so, including in connection with investigations into fraud, money laundering, or match fixing. If gameph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity as part of that process — you will be notified of any such change via your registered email address. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place. Any third-party links that may appear on the platform lead only to pages within our own menu structure, and we are not responsible for the data practices of any external websites you may choose to visit independently.

gameph uses cookies and similar browser storage technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions on your mobile device or desktop browser. Session cookies are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising or behavioural tracking cookies — the only data collected through cookies relates to your interaction with the gameph platform itself. You can manage or delete cookies through your browser settings at any time; however, disabling certain cookies may affect the functionality of your account and the platform. Our mobile app may use similar local storage mechanisms to maintain your session and cache performance data for faster loading on Philippine mobile networks. By continuing to use the platform after being informed of our cookie use, you consent to the use of cookies as described in this policy.

We take the security of your personal data seriously and apply industry-standard technical and organisational measures to protect it against unauthorised access, loss, or misuse. Your account password is stored using secure hashing, and all data transmitted between your device and our servers is encrypted using TLS. Payment data is handled by PCI-DSS compliant processors and is never stored in full on our own systems. We conduct regular internal reviews of our data security practices and respond promptly to any identified vulnerabilities. If a data breach occurs that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine regulatory authority within the timeframe required by applicable law. You are also responsible for keeping your login credentials confidential — if you suspect your account has been compromised, please contact [email protected] immediately so we can take protective action on your behalf.

As a member based in the Philippines, you have the right to request access to the personal data we hold about you, to request corrections where information is inaccurate or incomplete, and to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing, such as the use of your data for direct marketing communications, and withdraw your consent at any time where processing is based on consent. To exercise any of these rights, contact us at [email protected] with your registered account details and a clear description of your request — we will respond within a reasonable timeframe in line with applicable Philippine data protection law. Please note that certain data retention obligations mean we may be unable to delete all records immediately, particularly where retention is required by financial regulations or our licensing obligations. We will always be transparent about what we can and cannot action in response to your request and explain the reasons clearly.

gameph retains your personal data for as long as your account remains active and for a defined period after account closure, as required by Philippine gaming and financial regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to meet anti-money laundering compliance requirements. Betting history and session logs are kept for a shorter period sufficient to resolve disputes, respond to regulatory enquiries, and support responsible gaming assessments. Data that is no longer needed for any legal, regulatory, or operational purpose is securely deleted or anonymised. If you request account closure, we will begin the data retention countdown from the date your account is formally closed — you will be informed of the applicable retention period at the time of your request. Marketing data and communication preferences are updated promptly following an opt-out request, typically within 72 hours.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, we will notify you via your registered email address or by displaying a prominent notice within your account dashboard. The updated policy will be published on this page with a revised effective date clearly shown at the top. Continued use of the gameph platform after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always informed about how your personal data is being handled. If you have questions about any update or do not agree with the revised terms, please contact us at [email protected] before continuing to use the platform.